Contact Us

Contact Us by Email

Please fill out the email form below.

Reservations Center Hours

Monday - Friday	9:00 AM - 9:00 PM ET
Saturday & Sunday	9:00 AM - 5:30 PM ET

Phone

Within the USA & Canada:	437-564-5500
International Callers:	001-437-564-5500

Mailing Address

Gate 1 Travel
181 Eglington Ave E Unit 305
Toronto ON M4P 1J4 Canada

Assistance While Traveling

The emergency team is available 24 hours a day, 7 days a week and can be reached at 437-564-5500.

Contacting us by Email

Please fill out the form below with your questions or comments. Requests are answered in the order they are received and normally within a few business days following receipt. Please include your Reservation Number to help us locate your booking and provide an accurate and faster response. Please do not submit credit card numbers, bank account details, or any other sensitive personal identifiable information.

If you are departing within the next 72 hours, or if you are currently traveling, our emergency team can be reached by phone at 437-564-5500.

Tell us what you need

Where should we direct your message?

First Name*

Last Name*

Email*

Phone Number*

Website

Fax Number

How would you like us to contact you?*

Reservation Number

What product(s) are you interested in?

Iata #

Group Name

Departure Date

Return Date

Departure City

Destination City

Num of Passenger

4. Cancel & keep the value of your ticket (as a future air credit to be used per your airline’s terms)

5. Cancel all services including your air ticket (with prevailing airline assessed cancellation fees)

Coronavirus Cancellation Policy (as of July 16 2020)
Departures through August 31, 2021, and selected departures on or after September 1, 2021 (as notified via email): After applying airline-assessed fees or penalties, and excluding non-refundable Trip Protection Plans, Gate 1 will refund 100% of the remaining amount paid. All other departures on or after September 1, 2021: Standard Terms & Conditions apply.

About Airline-Assessed Fees
Airline cancellation fees are generally $300 per person, but may be as much as fully non-refundable. If your airline cancels your flight itinerary, we will be able to request a refund. Because airlines are only cancelling flights departing in the short term, we will automatically check if your flights are still scheduled to operate 3 days prior to your original departure date. If flights are no longer scheduled to operate at that time, we will request a refund. Otherwise, you will have a credit to be used with the same airline. Typically air credits must be used within 12 months from when the tickets were issued. Gate 1 is working with airlines to extend this validity such that you will not have undue pressure to use your tickets before you are comfortable traveling. In either case, refund or credit, we will advise you in writing the final status of your airline ticket.

Your cancellation request will be processed in the order received. Due to the high volume of requests related to COVID-19, please allow up to 4 weeks for your request to be completed. You will receive a final confirmation by email when it is done.

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Insurance Inquiries

If you purchased insurance from Gate 1 Travel and need to file a claim or need assistance, please contact Arch Insurance:

For Customer Service Call: 1-844-812-2605
For Emergency Assistance during Your Trip Call: 1-844-827-9991 (From U.S. or Canada) or 1-443-470-7142 (Collect, Worldwide)

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